Last updated: October 17, 2025
1. Overview
At Global Certified Translation (GCT), we take pride in the quality and accuracy of our translation services. Because each translation is custom, personalized, and delivered digitally, we do not offer refunds once the translated document has been delivered.
However, we understand that exceptional circumstances may arise. Please read this policy carefully to know when, if ever, a refund or revision might be considered.
2. No Refund after Delivery
Once you have received the final translated document, our work is deemed complete and delivered, and no refunds will be issued.
By placing an order with us, you acknowledge that translation services are non-returnable, non-reversible once delivered, and not subject to cancellation.
3. Revision Requests & Corrections
While full refunds are not available, we do support quality control and client satisfaction through a revision process:
If the issue arises from unclear or incomplete original documents, or changes requested post-delivery, additional charges may apply.
If you identify errors, omissions, or inconsistencies in your translation, you must notify us within 7 calendar daysof delivery.
After reviewing your request, we will determine whether a correction or amendment is warranted (and typically provided at no extra cost).
If the issue was our error (e.g. omission, misinterpretation, typos, formatting), we will correct it promptly.
4. Exceptional Refund Consideration
n very limited cases, we may consider partial refunds or credits — e.g. if:
- We fail to deliver the translation by an agreed deadline (without client fault or delay).
- The delivered work is demonstrably nonfunctional (not just minor stylistic matters) even after revision attempts.
These are exceptional and handled case by case, at our discretion.
5. No Returns (Goods / Products)
This policy applies to service transactions only (translation, editing, notarization). There are no “products” or “physical goods” to return.
6. “No Refund” Policy Disclosure & California Legal Considerations
Under California law, businesses may set their own refund or no-refund policies so long as they conspicuously disclose them in advance (e.g. on the website, order page). California Attorney General+2Sacramento County Public Law Library+2
For goods (retail sellers), California’s Civil Code § 1723 mandates that a no-refund or limited refund policy must be clearly displayed and, if not, buyers may be entitled to a refund within 30 days. Justia Law
However, translation services are generally considered services, not goods, and the “return” concept does not neatly apply. Because no tangible item is being sold, the law governing “return of goods” is less directly applicable.
Nonetheless, even for services, consumer protection laws (e.g. the Consumers Legal Remedies Act) may constrain overly harsh or deceptive policies.
Because of these complexities, it’s crucial that your “no refund” policy is transparent, conspicuous, and agreed to by the client at purchase (e.g. with a checkbox or acceptance of terms).
7. How to Request a Revision or Refund Consideration
If you believe a refund or credit may be justified, please follow these steps:
We will respond within 3 business days with whether a correction or refund (if any) is approved, and the amount or credit offered.
Email us at [your support email] with subject line “Refund/Revision Request – Order #[order number]”.
Include your name, order number, date of delivery, and a detailed explanation of the issue (with document excerpts or screenshots if relevant).
8. Changes to This Policy
We reserve the right to modify or update this Refund & Returns Policy at any time. Any changes will be effective upon posting the revised policy at www.globalcertifiedtranslation.com.
9. Contact Us
If you have questions about this policy, or wish to request a revision or refund, please contact:
Email: info@globalcertifiedtranslation.com